Jake Dunlap, Founder and CEO of Skaled (formerly Chartbeat & Glassdoor), joined me in the studio for this weeks Bowery Capital Startup Sales Podcast! This week we discuss what could be considered the most fundamental skill of a quality enterprise sales person, finding the right person to speak to and actually getting that person on the phone. Jake is an expert in the cold-call/email and has worked with dozens of enterprise startups helping them hone their prospecting into a replicable sales process. We talk about keywords to look for that one can use to determine if someone is more or less reluctant to adopting new technology as well what you can learn from taking a step back and looking at the structure of the entire team. Once you've located the right person within an organization it's critical to be able to get them on the phone and we discuss a bunch of useful tips and tricks to create interest from your target. How do you get an executive's assistant to work for you and what you should do if you can't. If you and your team are selling into the C-level at large enterprises then this is a must listen. Give it a listen below and let us know what you think on iTunes.
Chris FloresofNamelyjoined us in the studio this week to record another episode of theBowery Capital Startup Sales Podcast: “Building Your Sales Automation Stack.” Every startup sales team faces this question early on: what tools or infrastructure do I need to empower my salespeople and make sure we’re ready to scale quickly? Our team here atBowery Capitalstays close to the world of startup sales tools both on the investment side and from the perspective of our portfolio companies, and we know well that there is a diverse range of options out there for the modern seller. From CRMs to power dialers to sales analytics platforms, it can be hard to keep track of and there are few true real-world guides out there. That’s exactly what we were able to do in today’s podcast: Chris walks us through the startup “Sales Stack” he built overseeing the growth of Namely’s inside sales team from the ground up, and highlighting the top 10 solutions that have really made a difference.Crafting a stack of startup sales tools may seem easy at the outset: just let your salespeople use what works for them to help hit quota and have them hit the ground running. But when you’re aiming to build a lasting business, it’s important to have a consistent set of tools that your entire team can use. Building a data-driven culture of sales tool compliance is near impossible without this sort of top-down guidance. As a sales manager, however, your work is still cut out for you. Last year, the team here at Bowery Capital pulled together aGuide to Startup Sales Toolsto try to put some structured thoughts around the massive ecosystem of solutions in the space. There are certainly no shortage of options. In our podcast today, Chris takes the analysis one step deeper by walking through his top 10 and why they work for Namely. In no particular order, here’s the list:Rivalry,LinkedIn Sales Navigato,Salesloft,ZoomInfo,Rapportive,Salesforce,InsideSales PowerDiealer,ToutApp,DocSend, andJoinme.We’ll discuss the pain point each of the above solves, how each is used effectively, and the impact that each has had at Namely. Hopefully you’ll find Chris’ insights as useful as we did. If you haven’t checked out the full podcast yet, we hope you’ll do so by heading over to theBowery Capital blog. Until next time!EndFragment
Adam Liebman, SVP of Sales at SinglePlatform (acquired by Constant Contact), joins us in the studio for this weeks Bowery Capital Startup Sales Podcast! We've also decided to mix up the hosting duties as well, and I was glad to join Adam in the studio this week. Most guests that we have on the show are selling products in the five to six figure range, but there are a bunch of successful startups out there selling lower prices products to SMBs and we wanted to share some advice to them as well. Adam is an expert in high velocity inside sales having started his career as one of the first few sales hires at Yext and then as the person responsible for building SinglePlatforms sales organization from the ground up. Adam talked to us about the many differences between high velocity sales people and their enterprise counterparts, tips for getting SMBs on the phone, and different metrics for measuring the success of your team. We also discuss creation of that first sales script from nothing and how to fine tune it along the way. Adam has worked with many successful high velocity sales people and whether they took the shotgun approach or the sniper approach they got the job done. He shares his advice for personal success as well as building a successful inside sales team. If you and your team are selling an inexpensive product over the phones this is a must listen. Give it a listen below and let us know what you think on iTunes!
Whitney Hillyerfrom Bitly joined us in the studio to talk about customer success in a podcast we called “Unique Angles On Customer Success.” We care a lot aboutlistenerfeedback here on the podcast and receive a fair amount of emails and tweets asking to follow up with guests around specific topics. One of the common grouping of questions that has come up recently revolves around post-sales efforts and customer success. Who handles upsells and renewals? How do you build a credible account management and customer success organization? As a result, we brought Whitney on to discuss this very topic!In our podcast we first cover the broad brush-strokes of how to think about customer success in the context of your organization and why it matters a lot from the beginning. This is obviously a super important component of your business so Whitney lays out some unique ideas on how to think about this very early on. We then dive into Whitney's background and experience setting up and growing customer success teams and some tips and tricks to really focus your efforts and win. We move on to some of the really tactical pieces around hiring, firing, metrics, and the various listener questions like who handles upsells and renewals. We cover the technology and tools thatBitlyuses for this effort throughout the podcast and Whitney closes with some big thoughts for all the SaaS founders out there on really how to drive success with this part of your organization. For anyone that cares about growing accounts and really honing in on how to keep business in a competitive environment Whitney really gives listeners the toolkit.